This case study explores how AutoNation transformed its business processes for its Shared Service Center and franchise stores. Highlighted in the video are PNMsoft HotProcess and HotOperation technologies.
Genpact Cora Knowledge Center
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- Cora Orchestration 10.5 Release Notes
- Cora Orchestration 10.4.1 Release Notes
- Cora Orchestration 10.4 Release Notes
- Cora Orchestration 10.3.2 Release Notes
- Cora Orchestration 10.3.1 Release Notes
- Cora Orchestration 10.3 Release Notes
- Cora Orchestration 10.2 Release Notes
- Cora Orchestration 10.1 Release Notes
- Cora Orchestration 10.0 Release Notes
- Cumulative List of Breaking Changes
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- Product Support Matrix
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- Add Email Template Filters via Config Set
- Analytics Overview
- Application Variables
- Archive Overview
- Configure Archive
- Configuring Elasticsearch Service
- Configure File Writer Activity with OAuth
- Configure Grid Filtering Mode
- Connect a Case Configuration Set to a Solution
- Create a Case Configuration Set
- Create a Report Dashboard
- Deep Link Examples
- Define Case Configuration Set for Case Scoring
- Enable and Add a Substitute
- Integrate Semantic Kernel as a Service
- Sample Archiving Policies
- Session Configuration
- Sample Queries to generate Azure Application Insight reports
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- Conversation View
- Conversation Types in the Conversations View
- Configure Address Book Population from Conversations
- Configure Attachments View
- Configure Comment Conversation Type
- Configure Custom Conversation Type
- Configure Email Conversations
- Configure Preview Attachment
- Configure Task Conversation Type
- Enable Case Conversation Translation
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- Portal Overview
- Cora Orchestration portal and Flowtime comparison
- Getting Started with Portal Customization
- Portal Customization End-to-End Scenario
- Set Up the Development Environment for Portal Customization
- Template Project for Portal Customization
- Automate Portal Customization with PowerShell Functions
- Customization Concepts
- Replace the logo
- Edit CSS styles
- Customize Menu Items
- Customize the Grid and Board Display
- Customize the Grid Menu
- Change the Behavior of the Close Tab Button
- Create a Page Using the FormViewer Control
- Localize Portal Text
- Create a New Page Using React
- Unidirectional Data Flow in React
- Best Practices for Deploying Portal Customization
- Observability Overview
- Configure Observability
- Set Up Kubernetes Environment
- Set up Connection to Kubernetes Cluster
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- Cora SeQuence 9.9.2 Release Notes
- Cora SeQuence 9.9.1 Release Notes
- Cora SeQuence 9.9 Release Notes
- Cora SeQuence 9.8.5 Release Notes
- Cora SeQuence 9.8.4 Release Notes
- Cora SeQuence 9.8.3 Release Notes
- Cora SeQuence 9.8.2 Release Notes
- Cora SeQuence 9.8.1 Release Notes
- Cora SeQuence 9.8 Release Notes
- Cora SeQuence 9.7.2 Release Notes
- Cora SeQuence 9.7.1 Release Notes
- Cora SeQuence 9.7 Release Notes
- Cora SeQuence 9.6.4 Release Notes
- Cora SeQuence 9.6.3 Release Notes
- Cora SeQuence 9.6.2 Release Notes
- Cora SeQuence 9.6.1 Release Notes
- Cora SeQuence 9.6 Release Notes
- Cora SeQuence 9.5.1 Release Notes
- Cora SeQuence 9.5 Release Notes
- Cora SeQuence 9.4.3 Release Notes
- Cora SeQuence 9.4.2 Release Notes
- Cora SeQuence 9.4.1 Release Notes
- Cora SeQuence 9.4 Release Notes
- Cora SeQuence 9.3.4 Release Notes
- Cora SeQuence 9.3.3 Release Notes
- Cora SeQuence 9.3.1 Release Notes
- Cora SeQuence 9.3 Release Notes
- Cora SeQuence 9.2.2 Release Notes
- Cora SeQuence 9.2.1 Release Notes
- Cora SeQuence 9.2 Release Notes
- Cora SeQuence 9.1 Release Notes
- Cora SeQuence 9.0 Release Notes
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- Cora SeQuence 8.8.6 Release Notes
- Cora SeQuence 8.8.5 Release Notes
- Cora SeQuence 8.8.4 Release Notes
- Cora SeQuence 8.8.3.1 Release Notes
- Cora SeQuence 8.8.3 Release Notes
- Cora SeQuence 8.8.2 Release Notes
- Cora SeQuence 8.8.1.2 Release Notes
- Cora SeQuence 8.8.1.1 Release Notes
- Cora SeQuence 8.8.1 Release Notes
- Cora SeQuence 8.8 Release Notes
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- Cora SeQuence 8.4.11 Release Notes
- Cora SeQuence 8.4.9.1 Release Notes
- Cora SeQuence 8.4.9 Release Notes
- Cora SeQuence 8.4.8.1 Release Notes
- Cora SeQuence 8.4.8 Release Notes
- Cora SeQuence 8.4.7 Release Notes
- Cora SeQuence 8.4.6 Release Notes
- Cora SeQuence 8.4.5 Release Notes
- Cora SeQuence 8.4.4 Release Notes
- Cora SeQuence 8.4.3 Release Notes
- Cora SeQuence 8.4.1 Release Notes
- Cora SeQuence 8.4 Release Notes
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- Cora SeQuence 8.3.4.3 Release Notes
- Cora SeQuence 8.3.4.2 Release Notes
- Cora SeQuence 8.3.4.1 Release Notes
- Cora SeQuence 8.3.4 Release Notes
- Cora SeQuence 8.3.3.2 Release Notes
- Cora SeQuence 8.3.3.1 Release Notes
- Cora SeQuence 8.3.3 Release Notes
- Cora SeQuence 8.3.2 Release Notes
- Cora SeQuence 8.3.1 Release Notes
- Cora SeQuence 8.3 Release Notes
- Cora SeQuence 8.3 Release Video
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- Cora SeQuence 7.10.13 Release Notes
- Cora SeQuence 7.10.4 Release Video
- Cora SeQuence 7.10.4 Release Notes
- Cora SeQuence 7.9.0 Release Notes
- Cora SeQuence 7.8.0 Release Notes
- Cora SeQuence 7.7.0 Release Notes
- Cora SeQuence 7.6.0 Release Notes
- Cora SeQuence 7.5.0 Release Notes
- Cora SeQuence 7.4.0 Release Notes
- Cora SeQuence 7.3.0 Release Notes
- Cora SeQuence 7.2.0 Release Notes
- Cora SeQuence 7.1.0 Release Notes
- Cora SeQuence 7.0 Release Notes
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- Manage Global Settings
- Manage Lookup Tables
- Manage Organization Settings
- Active Directory Connection Settings
- Calendars in Dynamic Workflows
- Create a Calendar
- Assign a Calendar to a Group
- Assign a Calendar to a User
- Create an Employee Record
- Configure Portal Settings
- Manage Application Variables
- Create a Message Template
- Manage Personal Data
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- Central Configuration Folder
- Configure Active Directory Synchronization Service
- Configure Claims-Based Authentication
- Configure Cora SeQuence for SAML 2.0 Authentication
- Configure Cora SeQuence for SAML 2.0 SSO with OAuth 2.0 for Service-to-Service
- Configure Cora SeQuence Single Sign-on for Use with Azure Active Directory
- Configure HTTPS for Cora SeQuence Sites
- Configure OAuth 2.0 Credentials
- Configure OpenID Connect authentication
- Configure workflow persistence
- Application Variables
- Session Configuration
- Force Cora SeQuence to Communicate Through TLS 1.2
- Migrate Attachment Files to New Storage Location
- Provision Users from Azure AD
- Set Required Permissions for Azure AD to Integrate with Cora SeQuence Sites
- Set Up External Storage Location for Attachment Files
- Example: Setting Up External Storage on Azure
- Configuring Elasticsearch Service
- Reset Full-Load Index Synchronization
- Configure Long-term Archiving
- Configure HTML Sanitization
- Add a New Email Connection
- Add Connection Credentials
- Archive Overview
- Configure Archive
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- Create a Form Viewer Control
- Reusable Solution Components
- Conversation View
- List of Conversation Types in the Conversations View
- Configure Email Conversations
- Create Comment Conversation Type
- Create Task Conversation Type
- Create Custom Conversation
- Localize Conversation Types
- Configure Attachments View
- Configure Preview Attachment
- Configure copying conversations and case attachments
- Add Tabs to Your Form
- Flowtime Overview
- Active Processes Page
- Delegate Processes in Flowtime
- Access the Work Queue of the User Whose Processes Were Delegated To You
- Understanding Flowtime Inbox
- Understanding the Process Instance Page in Flowtime
- Define Questions and Answers
- Revert to the Old Flowtime Portal
- Share a Process with Other Users
- Save user last state for Flowtime grids
- Redesign Flowtime
- Flowtime design variables
- Configure Grid Filtering Mode
- List of Cora icons for Flowtime pages
- Working with Flowtime Grid Views
- Deploying Shared Views
- Granting Shared View Permissions
- Configure Contact Us and Privacy Policy link
- Cora SeQuence Authentication Methods
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- Working with Master Workflows
- Developing Workflows
- Workflow Source Control
- Create Statistics for Workflow Components
- Version Management for Workflows
- In-Memory Execution
- Date Formatting
- Working with Variables
- Leavers Replacement Process
- Lock Workflow Instance Execution
- Signed Workflows
- Working with Unsigned Solution Variables
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- UX Studio Overview
- Defining Controls
- UX Studio: Tips and Best Practices
- Implement Client-Side and Server-Side Code
- Advanced Queries and Data Model
- Add a Code Snippet
- Configure Where Parameters for a Data Source
- Configure Order by Parameters for a Data Source
- Add multiple-file upload snippet to a form
- Add UI Rules to a Form
- Create Conditional Subviews
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- Human Activities Overview
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- Working with Forms
- Add a Field to a Form
- Add a Dashboard to a Form
- Create Form Templates
- Create a Read-Only Form View
- Define Form Tabs
- Responsive Forms Advanced Customization
- Manage Supported File Types
- Save Command Options
- Disable the Submit Button After Click Event
- Create a Multilingual Form
- Add a User Control to a Form
- Add a Button Toolbar to a Form
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- Message Activity Overview
- Launch the Message Wizard
- Define Message Content
- Define Message Recipients
- Define Message Properties
- Define a Message Reminder for a Task
- Add Attachments to a Message
- Define a Rollback Message
- Define the Recipients Picker Lists
- Create a Dynamic Link in a Message Body
- Retain Line Breaks in Multi-Line Text Returned From an Expression
- Configure Turnaround Time for Task
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- Database Listener Activity Overview
- Email Listener Activity
- Create an Email Template
- External Service Consumer Activity overview
- HTTP Consumer Activity Overview
- In-Process Consumer Activity Overview
- REST Consumer Activity Overview
- Email Activity Overview
- SharePoint Listener Activity Overview
- Built-in Command Listener Activity Overview
- WCF Consumer Activity Overview
- Web Service Consumer Activity Overview
- Web Service Fault Activity Overview
- Web Service Input Activity Overview
- Web Service Listener Activity Overview
- Web Service Output Activity Overview
- Use WCF Consumer and REST Consumer with Kerberos
- Use a WCF Consumer to Communicate with Oracle EBS
- Service Bus Listener activity
- Service Bus Consumer activity
- Azure Service Bus Connections
- Configuring Kafka Producers and Subscribers
- Kafka Cluster Minimum Requirements
- Setting Up the HTTP Service
- Configuring HTTP Service Activities
- HTTP Service Example
- REST API XSRF Authentication
- Reusing Cookies in HTTP Consumers
- Configure Integrating Messaging Mechanism
- Represent Nested Data in JSON Format Sample
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- SharePoint Activities Overview
- Define a SharePoint Connection
- SharePoint Check In Document Activity Overview
- SharePoint Check Out Document Activity Overview
- SharePoint Create List Item Activity Overview
- SharePoint Delete List Item Activity Overview
- SharePoint Update List Item Activity Overview
- SharePoint Execute Request Activity Overview
- SharePoint Upload Document Activity Overview
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- Cora SeQuence V9.x modular architecture
- Important Terminology
- Pre-Deployment Requirements and Account Setup
- Cora SeQuence V9.x Required Roles and Features
- Database Upgrade Paths
- Deploying Cora SeQuence Database
- Installing Cora SeQuence V9.x Pre-Built Applications
- Building Cora SeQuence V9.x Applications
- Deploying Cora SeQuence V9.x Applications
- Cora SeQuence Custom Applications Upgrade
- Deploy the SAP activity
- Post-Deployment Procedures
- Archive Database Structure
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- Map PowerShell Modules Versions to Product Versions
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- PowerShell Module: CoraSeQuence
- PowerShell Module: CoraSeQuence.Database
- PowerShell Module: CoraSeQuence.Services
- PowerShell Module: CoraSeQuence.Sites
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- PowerShell Function: Add-CoraSeQuenceFilesStorageConfiguration
- PowerShell Function: ConvertTo-CoraSeQuenceEncryptedString
- PowerShell Function: Disable-CoraSeQuenceJobsLogs
- PowerShell Function: Disable-CoraSeQuenceRuntimeLogs
- PowerShell Function: Disable-CoraSeQuenceWebApiCORS
- PowerShell Function: Enable-CoraSeQuenceJobsLogs
- PowerShell Function: Enable-CoraSeQuenceRuntimeLogs
- PowerShell Function: Enable-CoraSeQuenceWebApiCORS
- PowerShell Function: Get-CoraSeQuenceApplicationsConfigurationFiles
- PowerShell Function: Get-CoraSeQuenceConnectionString
- PowerShell Function: Get-CoraSeQuenceQuickSearchConfiguration
- PowerShell Function: Get-CoraSeQuenceService
- PowerShell Function: Get-CoraSeQuenceServiceGUID
- PowerShell Function: Get-CoraSeQuenceSite
- PowerShell Function: Install-CoraSeQuenceApplication
- PowerShell Function: Install-CoraSeQuenceArchiveDatabase
- PowerShell Function: Install-CoraSeQuenceDatabase
- PowerShell Function: Install-CoraSeQuencePrerequisites
- PowerShell Function: Install-CoraSeQuenceService
- PowerShell Function: Install-CoraSeQuenceSite
- PowerShell Function: New-CoraSeQuenceDeploymentPackage
- PowerShell Function: Register-CoraSeQuenceEventLog
- PowerShell Function: Register-CoraSeQuenceJES
- PowerShell Function: Register-CoraSeQuencePerformanceCounters
- PowerShell Function: Set-CoraSeQuenceApplicationConfiguration
- PowerShell Function: Set-CoraSeQuenceBRSThreadConfiguration
- PowerShell Function: Set-CoraSeQuenceConnectionString
- PowerShell Function: Set-CoraSeQuenceDefaultFilesStorageConfiguration
- PowerShell Function: Set-CoraSeQuenceExternalResourcesLocation
- PowerShell Function: Set-CoraSeQuenceQuickSearchConfiguration
- PowerShell Function: Set-CoraSeQuenceServiceGUID
- PowerShell Function: Set-CoraSeQuenceSharedConfigurationLocation
- PowerShell Function: Set CoraSeQuenceSiteAuthentication
- PowerShell Function: Set-CoraSeQuenceSiteSecurityConfiguration
- PowerShell Function: Set-CoraSeQuenceSiteWCFConfiguration
- PowerShell Function: Test-CoraSeQuenceCompatibility
- PowerShell Function: Uninstall-CoraSeQuenceService
- PowerShell Function: Uninstall-CoraSeQuenceSite
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- Configure the Flowtime Website
- Cora SeQuence 8.4 Installation Guide
- Cora SeQuence 8.0-8.3 Installation Guide
- Cora SeQuence 7.x Installation Guide
- Upgrade Guide: Cora SeQuence 6 to Cora SeQuence 7
- Cora SeQuence 6.0 Installation Guide
- Install the Cora SeQuence Database Using Scripts
- SharePoint App Installation & Configuration Guide
- Configure SharePoint 2013 with Remote Web Parts and ADFS
- Install and Configure the Remote Web Parts Feature
- Cora SeQuence CRM Edition (SCE) User Guide
- ProcessTOGO Windows Authentication
- BRS Closed Instances Separator Thread
- Configure Background Runtime Service (BRS)
- Best Practices for Monitoring Cora SeQuence Environment
- Database Structure
- Multilingual Configuration
- Topology Best Practices
- OData Protocol Guide
- Cora SeQuence Maintenance Guide
- Configure Database Connection Redirection to Enable Read-Only Queries
- Job Execution Service (JES) Overview
- Configure Microsoft Distributed Transaction Coordinator (MSDTC)
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- Browser is Not Supported Error Message in IE 11
- Cora SeQuence Generated Emails Contain Untitled Attachments
- HTTP Error 503: Service Unavailable
- HTTP Status 401 When Trying to View a Dashboard in Flowtime
- HTTP Status 401 When Trying to Publish a Dashboard
- TCP Error Code 10061 When Trying to Open Job Management
- Cannot Start Job Execution Service
- Receive Error Message: System.ArgumentNullException exception was thrown. Description: SEQUENCE Background Runtime Service
- Int to Long Issues
- Cannot Insert Duplicate Key Row in Object 'dbo.tblEmployees'
- Cannot Insert Duplicate Key Row in Object 'dbo.tblOrganization'
- Analytics Designer Load is Empty
- Duplicate Form Records in UACT Table
- Receive Error when Using Cora SeQuence 7.x Forms in Cora SeQuence 8.2
- Error Handler Activity Fails
- Settings Menu Malfunctions in Flowtime When Upgrading from Cora SeQuence v8.3 to v8.4 or v8.5
- Error 1327: Invalid Drive During Cora SeQuence Installation
- Error Message: Root Element is Missing
- Attach a Large File to a Form
- HTTP Error 403 When Viewing a Flowtime Site or Page
- Start New Instance Button is Disabled
- Charts Display Incorrectly in Flowtime and Administration
- Database Broker is Disabled
- License Validation Error
- Error When Logging Out of Flowtime (SharePoint 2013)
- Exception 'ExEntityDataModelCannotBeAccessed' when calling OData Service
- Exception 'Bad Request - Error in query syntax' when calling OData Service
- Exception 'Resource not found for the segment 'XXX'' when calling OData Service
- Stored Procedure 'spADSS_MergeEmployees' Not Found
- Cora SeQuence 6 Activity Icons are Missing in Workflow Designer
- Fetch/Return is Not Visible in ProcessTOGO
- SQL 2012 Management Objects Installation Failed During Cora SeQuence Installation
- Cora SeQuence HotOperations Settings Missing from Flowtime Site Settings
- Server Error in Application
- Server Error in ProcessTOGO Application
- HTTP Error 500 After Installing SharePoint Updates
- Cora SeQuence 8 Has Cora SeQuence 7 DLL Files
- Invalid Object Name Error
- Cannot Connect in Email Listener Setup
- Processes Do Not Display in Flowtime After Upgrade to Cora SeQuence 8.3
- Error Message When You Create or Edit a Schema in a REST Consumer
- Wizards Display Incorrectly
- Flowtime Does Not Display Properly on Mobile Devices
- Error When Accessing Flowtime from a Message Sent by Cora SeQuence (after upgrading to v8.2.x)
- ADSS Does Not Sync OUs from AD
- Get a SharePoint Error Using the Correlation ID
- Dynamic Task or Case in HotOperations Displays at the Bottom of the Bucket When using Chrome Browser
- After Upgrading to Cora SeQuence 8.3 Organization-Based Permissions Screen is Missing
- Starting a Job Manually from the Administration Site Fails with ExAuthenticated User Expected Error
- Flowtime Service Does Not Work and No Data Displays
- Installer SSL security error
- Cryptographic exception error when accessing Cora SeQuence sites
- Analytics Designer Loads Empty After Upgrade of Cora SeQuence Sites Configured with HTTPS
- Latency issues
- Email delivery issues
- Jobs Stay Queued
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- Use the SQL NOLOCK Hint
- Enable WCF Tracing
- Use the URL to Start or Open a Workflow
- How to Add Script or CSS to Apply Them in Flowtime and Debugger
- Code Editor Shortcuts
- Get Cora SeQuence Credentials from the Credential Store Using the API
- Get the Connection String Using the API
- Configure BRS to Send Mail Using Office 365
- Create a Custom BRS Thread
- Send an Attachment to a Web Service Consumer
- Apply Sort to Combos
- Find IDs of All Users That Submitted a Specific Task
- View a Process Tree
- Apply Different XSLT Styles for Each Workflow Template
- Conditional Formatting for Server-Side Objects
- Display Closed Instances on a Custom Portal Page
- Create a 'System Down for Maintenance' Page
- Add a Custom Column on a Webpart
- Isolate First Load from Post Backs
- Catch a Grid Insert Event to Update a Combo Box
- Cora SeQuence Maintenance and Troubleshooting
- Performance Counters
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- Authentication
- Headers
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- POST /AggregatedHotCasesService.svc/ChangeAllCasesProperties
- POST /AggregatedHotCasesService.svc/ChangeProperties
- POST /AggregatedHotCasesService.svc/GetData
- POST /AggregatedHotCasesService.svc/MarkAllCasesAsImportant
- POST /AggregatedHotCasesService.svc/MarkCasesAsImportant
- POST /AggregatedHotCasesService.svc/ReallocateAllCases
- POST /AggregatedHotCasesService.svc/ReallocateCases
- POST /AggregatedHotCasesService.svc/UnMarkAllCasesAsImportant
- POST /AggregatedHotCasesService.svc/UnMarkCasesAsImportant
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- POST /TeamMemberTasksService.svc/FetchActivities
- POST /TeamMemberTasksService.svc/FetchActivity
- POST /TeamMemberTasksService.svc/FetchAllActivities
- POST /TeamMemberTasksService.svc/GetData
- POST /TeamMemberTasksService.svc/ReturnAllActivities
- POST /TeamMemberTasksService.svc/ReturnActivities
- POST /TeamMemberTasksService.svc/ReturnActivity
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- GET /MessagesService.svc/GetAggregatedData
- GET /MessagesService.svc/GetOpenMessagesID
- POST /MessagesService.svc/AddRecipient
- POST /MessagesService.svc/AddRecipients
- POST /MessagesService.svc/FetchMessage
- POST /MessagesService.svc/GetData
- POST /MessagesService.svc/ReassignRecipient
- POST /MessagesService.svc/ReassignRecipients
- POST /MessagesService.svc/RemoveRecipient
- POST /MessagesService.svc/RemoveRecipients
- POST /MessagesService.svc/ReturnMessage
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- GET /userInstancesService.svc/GetAggregatedData
- GET /userInstancesService.svc/GetAggregatedDataByOwner
- POST /ProcessInstancesService.svc/GetData
- POST /ProcessesService.svc/GetData
- POST /ProcessesService.svc/StartWorkflow
- POST /SharedInstancesService.svc/ShareInstanceByUser
- POST /SharedInstancesService.svc/SharedInstanceByGroup
- POST /UserInstancesService.svc/GetData
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- Cora OpsManager Overview
- Roles in Cora Case Manager
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- Cora OpsManager 3.5 Release Notes
- Cora OpsManager 3.4.1 Release Notes
- Cora OpsManager 3.4 Release Notes
- Cora OpsManager 3.3.2 Release Notes
- Cora OpsManager 3.3.1 Release Notes
- Cora OpsManager 3.3 Release Notes
- Cora OpsManager 3.2.2 Release Notes
- Cora OpsManager 3.2 Release Notes
- Cora OpsManager 3.1.2 Release Notes
- Cora OpsManager 3.1.1 Release Notes
- Cora OpsManager 3.1 Release Notes
- Cora OpsManager 3.0 Release Notes
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- Cora OpsManager 2.1.4 Release Notes
- Cora OpsManager 2.1.3 Release Notes
- Cora OpsManager 2.1.2 Release Notes
- Cora OpsManager 2.1.1 Release Notes
- Cora OpsManager 2.1 Release Notes
- Cora OpsManager 2.0.3.1 Release Notes
- Cora OpsManager 2.0.3 Release Notes
- Cora OpsManager 2.0.2 Release Notes
- Cora OpsManager 2.0.1 Release Notes
- Cora OpsManager 2.0 Release Notes
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- Modify General Settings
- Modify Case Action and Status Labels in Cora OpsManager
- Target Date Calculation Parameters
- Configure Respond By for Cases
- Add New Case Category
- Add New Case Type
- Add New Case Sub Type
- Associate Roles to Categories
- Create Configuration Sets
- Add Configuration Set Properties
- Create New Email Template
- Add Users to Groups in Cora OpsManager
- Conditional Formatting on Cases
- Modify Report Permissions
- Create Automatic Alerts
- Create Automatic Email Reminders
- Configure Similar Case Identification
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- Create Allocation Plan in Cora OpsManager
- Add Groups to Cora OpsManager
- Modify PlatformConfig Lookup
- Add Countries to Cora OpsManager
- Add or Modify Priorities
- Add Status Bar and Status Label
- Send a case for Indexing based on Input Channel
- Add Mailboxes to Cora OpsManager
- Target Date Calculation
- Define Keywords to Set Case Priority based on Subject Line
- Define Multi-language Auto Notification Template
- Define QC Stage Settings
- Add New Process to Cora OpsManager Home Page
- Create Custom Report in Cora OpsManager
- Customize Main Dashboard in Cora OpsManager
- Create Organization Address Book
- Create Bulk Upload Workflow
- Create Pre Case Execution workflow
- Create Pre Ready For Processing Workflow
- Create Pre Case Pending Closure Workflow
- Add Custom Action
- Modify Grid Columns in Cora OpsManager
- Customize Portal Menu
- Remove the New Request button from Case
- Change Priority Calculation Logic based on the Incoming Emails
- Hide Case Conversations
- Create Client Properties View
- SQL Tables in Cora OpsManager
- Enable Lite Portal
- Load JavaScript code to edit meta data form
- Update Case based on Text Classification
- Display Custom Client Properties in Portal Grids
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- Manage User Profile
- Create a Case Manually
- Manage Cases as Team Member
- Manage Cases as Team Leader
- Manage Cases as Operations Manager
- System Actions for a Case
- Case Closure
- Merge Cases in Cora OpsManager
- View My Tasks List
- View Notifications
- Lite Case Search
- View Cases I Started
- OOTB Push Next in Cora OpsManager
- OOTB Reports in Cora OpsManager
- Dashboards in Cora OpsManager
- OOTB Dashboards for Operations Manager
- OOTB Dashboards for Team Leader
- View Measurements Dashboards for Operations Manager
- View Trends Dashboards for Operations Manager
- View Measurements Dashboards for Team Leader
- View Trends Dashboards for Team Leader
- Add Personal Reminder for Cases
- Split Case in Cora OpsManager
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