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Email Listener Activity Will No Longer Work with Basic Authentication

In response to the COVID-19 crisis, Microsoft has postponed disabling Basic Authentication until the second half of 2021. 

Previously, Microsoft had announced that the support for basic authentication would end on October 13, 2020. When this change takes effect, Office 365 email accounts will stop working. 

For more information, see this page.

Why is this important to you?

All Cora SeQuence and Cora OpsManager Email Listener activities configured with the following settings will stop working.

Email serviceOffice 365
Protocol
  • IMAP
  • POP3
  • EWS
Authentication methodBasic Authentication (username and password)

For example, an Email Listener activity that uses Office 365 mail service with the EWS protocol and basic authentication will fail when Microsoft stops supporting this authentication method. 

What should you do?

You need to change the Email Listener configuration to use EWS with OAuth 2.0. 

ProductVersionAction
Cora SeQuenceV8.7 or laterConfigure the Email Listener activities to use EWS with OAuth.
V8.6 or earlier
  1. Upgrade to 8.8.3, or to the latest 9.x version.
  2. Configure the Email Listener activities to use EWS with OAuth.  
Cora OpsManagerV1.x and V2.x
  1. Check the Cora SeQuence version.
  2. Depending on the version, follow the instructions described above. 


IMPORTANT
Make sure that you take the required action before October 13, 2020.

If you have any questions, contact your Solution Architect or the Support team.

PLANNED FEATURE
Cora SeQuence V9.4 (future release) will support the Graph API protocol.
A fix for this issue will also be released as a patch to Cora SeQuence V8.8.