Genpact Cora Knowledge Center
Support-
-
-
- Cora Orchestration 10.5 Release Notes
- Cora Orchestration 10.4.1 Release Notes
- Cora Orchestration 10.4 Release Notes
- Cora Orchestration 10.3.2 Release Notes
- Cora Orchestration 10.3.1 Release Notes
- Cora Orchestration 10.3 Release Notes
- Cora Orchestration 10.2 Release Notes
- Cora Orchestration 10.1 Release Notes
- Cora Orchestration 10.0 Release Notes
- Cumulative List of Breaking Changes
-
- Product Support Matrix
-
- Add Email Template Filters via Config Set
- Analytics Overview
- Application Variables
- Archive Overview
- Configure Archive
- Configuring Elasticsearch Service
- Configure File Writer Activity with OAuth
- Configure Grid Filtering Mode
- Connect a Case Configuration Set to a Solution
- Create a Case Configuration Set
- Create a Report Dashboard
- Deep Link Examples
- Define Case Configuration Set for Case Scoring
- Enable and Add a Substitute
- Integrate Semantic Kernel as a Service
- Sample Archiving Policies
- Session Configuration
- Sample Queries to generate Azure Application Insight reports
-
- Conversation View
- Conversation Types in the Conversations View
- Configure Address Book Population from Conversations
- Configure Attachments View
- Configure Comment Conversation Type
- Configure Custom Conversation Type
- Configure Email Conversations
- Configure Preview Attachment
- Configure Task Conversation Type
- Enable Case Conversation Translation
-
- Portal Overview
- Cora Orchestration portal and Flowtime comparison
- Getting Started with Portal Customization
- Portal Customization End-to-End Scenario
- Set Up the Development Environment for Portal Customization
- Template Project for Portal Customization
- Automate Portal Customization with PowerShell Functions
- Customization Concepts
- Replace the logo
- Edit CSS styles
- Customize Menu Items
- Customize the Grid and Board Display
- Customize the Grid Menu
- Change the Behavior of the Close Tab Button
- Create a Page Using the FormViewer Control
- Localize Portal Text
- Create a New Page Using React
- Unidirectional Data Flow in React
- Best Practices for Deploying Portal Customization
- Observability Overview
- Configure Observability
- Set Up Kubernetes Environment
- Set up Connection to Kubernetes Cluster
-
-
-
-
- Cora SeQuence 9.9.2 Release Notes
- Cora SeQuence 9.9.1 Release Notes
- Cora SeQuence 9.9 Release Notes
- Cora SeQuence 9.8.5 Release Notes
- Cora SeQuence 9.8.4 Release Notes
- Cora SeQuence 9.8.3 Release Notes
- Cora SeQuence 9.8.2 Release Notes
- Cora SeQuence 9.8.1 Release Notes
- Cora SeQuence 9.8 Release Notes
- Cora SeQuence 9.7.2 Release Notes
- Cora SeQuence 9.7.1 Release Notes
- Cora SeQuence 9.7 Release Notes
- Cora SeQuence 9.6.4 Release Notes
- Cora SeQuence 9.6.3 Release Notes
- Cora SeQuence 9.6.2 Release Notes
- Cora SeQuence 9.6.1 Release Notes
- Cora SeQuence 9.6 Release Notes
- Cora SeQuence 9.5.1 Release Notes
- Cora SeQuence 9.5 Release Notes
- Cora SeQuence 9.4.3 Release Notes
- Cora SeQuence 9.4.2 Release Notes
- Cora SeQuence 9.4.1 Release Notes
- Cora SeQuence 9.4 Release Notes
- Cora SeQuence 9.3.4 Release Notes
- Cora SeQuence 9.3.3 Release Notes
- Cora SeQuence 9.3.1 Release Notes
- Cora SeQuence 9.3 Release Notes
- Cora SeQuence 9.2.2 Release Notes
- Cora SeQuence 9.2.1 Release Notes
- Cora SeQuence 9.2 Release Notes
- Cora SeQuence 9.1 Release Notes
- Cora SeQuence 9.0 Release Notes
-
-
- Cora SeQuence 8.8.6 Release Notes
- Cora SeQuence 8.8.5 Release Notes
- Cora SeQuence 8.8.4 Release Notes
- Cora SeQuence 8.8.3.1 Release Notes
- Cora SeQuence 8.8.3 Release Notes
- Cora SeQuence 8.8.2 Release Notes
- Cora SeQuence 8.8.1.2 Release Notes
- Cora SeQuence 8.8.1.1 Release Notes
- Cora SeQuence 8.8.1 Release Notes
- Cora SeQuence 8.8 Release Notes
-
- Cora SeQuence 8.4.11 Release Notes
- Cora SeQuence 8.4.9.1 Release Notes
- Cora SeQuence 8.4.9 Release Notes
- Cora SeQuence 8.4.8.1 Release Notes
- Cora SeQuence 8.4.8 Release Notes
- Cora SeQuence 8.4.7 Release Notes
- Cora SeQuence 8.4.6 Release Notes
- Cora SeQuence 8.4.5 Release Notes
- Cora SeQuence 8.4.4 Release Notes
- Cora SeQuence 8.4.3 Release Notes
- Cora SeQuence 8.4.1 Release Notes
- Cora SeQuence 8.4 Release Notes
-
- Cora SeQuence 8.3.4.3 Release Notes
- Cora SeQuence 8.3.4.2 Release Notes
- Cora SeQuence 8.3.4.1 Release Notes
- Cora SeQuence 8.3.4 Release Notes
- Cora SeQuence 8.3.3.2 Release Notes
- Cora SeQuence 8.3.3.1 Release Notes
- Cora SeQuence 8.3.3 Release Notes
- Cora SeQuence 8.3.2 Release Notes
- Cora SeQuence 8.3.1 Release Notes
- Cora SeQuence 8.3 Release Notes
- Cora SeQuence 8.3 Release Video
-
-
- Cora SeQuence 7.10.13 Release Notes
- Cora SeQuence 7.10.4 Release Video
- Cora SeQuence 7.10.4 Release Notes
- Cora SeQuence 7.9.0 Release Notes
- Cora SeQuence 7.8.0 Release Notes
- Cora SeQuence 7.7.0 Release Notes
- Cora SeQuence 7.6.0 Release Notes
- Cora SeQuence 7.5.0 Release Notes
- Cora SeQuence 7.4.0 Release Notes
- Cora SeQuence 7.3.0 Release Notes
- Cora SeQuence 7.2.0 Release Notes
- Cora SeQuence 7.1.0 Release Notes
- Cora SeQuence 7.0 Release Notes
-
-
-
-
- Manage Global Settings
- Manage Lookup Tables
- Manage Organization Settings
- Active Directory Connection Settings
- Calendars in Dynamic Workflows
- Create a Calendar
- Assign a Calendar to a Group
- Assign a Calendar to a User
- Create an Employee Record
- Configure Portal Settings
- Manage Application Variables
- Create a Message Template
- Manage Personal Data
-
- Central Configuration Folder
- Configure Active Directory Synchronization Service
- Configure Claims-Based Authentication
- Configure Cora SeQuence for SAML 2.0 Authentication
- Configure Cora SeQuence for SAML 2.0 SSO with OAuth 2.0 for Service-to-Service
- Configure Cora SeQuence Single Sign-on for Use with Azure Active Directory
- Configure HTTPS for Cora SeQuence Sites
- Configure OAuth 2.0 Credentials
- Configure OpenID Connect authentication
- Configure workflow persistence
- Application Variables
- Session Configuration
- Force Cora SeQuence to Communicate Through TLS 1.2
- Migrate Attachment Files to New Storage Location
- Provision Users from Azure AD
- Set Required Permissions for Azure AD to Integrate with Cora SeQuence Sites
- Set Up External Storage Location for Attachment Files
- Example: Setting Up External Storage on Azure
- Configuring Elasticsearch Service
- Reset Full-Load Index Synchronization
- Configure Long-term Archiving
- Configure HTML Sanitization
- Add a New Email Connection
- Add Connection Credentials
- Archive Overview
- Configure Archive
-
-
-
- Create a Form Viewer Control
- Reusable Solution Components
- Conversation View
- List of Conversation Types in the Conversations View
- Configure Email Conversations
- Create Comment Conversation Type
- Create Task Conversation Type
- Create Custom Conversation
- Localize Conversation Types
- Configure Attachments View
- Configure Preview Attachment
- Configure copying conversations and case attachments
- Add Tabs to Your Form
- Flowtime Overview
- Active Processes Page
- Delegate Processes in Flowtime
- Access the Work Queue of the User Whose Processes Were Delegated To You
- Understanding Flowtime Inbox
- Understanding the Process Instance Page in Flowtime
- Define Questions and Answers
- Revert to the Old Flowtime Portal
- Share a Process with Other Users
- Save user last state for Flowtime grids
- Redesign Flowtime
- Flowtime design variables
- Configure Grid Filtering Mode
- List of Cora icons for Flowtime pages
- Working with Flowtime Grid Views
- Deploying Shared Views
- Granting Shared View Permissions
- Configure Contact Us and Privacy Policy link
- Cora SeQuence Authentication Methods
-
-
-
- Working with Master Workflows
- Developing Workflows
- Workflow Source Control
- Create Statistics for Workflow Components
- Version Management for Workflows
- In-Memory Execution
- Date Formatting
- Working with Variables
- Leavers Replacement Process
- Lock Workflow Instance Execution
- Signed Workflows
- Working with Unsigned Solution Variables
-
- UX Studio Overview
- Defining Controls
- UX Studio: Tips and Best Practices
- Implement Client-Side and Server-Side Code
- Advanced Queries and Data Model
- Add a Code Snippet
- Configure Where Parameters for a Data Source
- Configure Order by Parameters for a Data Source
- Add multiple-file upload snippet to a form
- Add UI Rules to a Form
- Create Conditional Subviews
-
-
- Human Activities Overview
-
- Working with Forms
- Add a Field to a Form
- Add a Dashboard to a Form
- Create Form Templates
- Create a Read-Only Form View
- Define Form Tabs
- Responsive Forms Advanced Customization
- Manage Supported File Types
- Save Command Options
- Disable the Submit Button After Click Event
- Create a Multilingual Form
- Add a User Control to a Form
- Add a Button Toolbar to a Form
-
- Message Activity Overview
- Launch the Message Wizard
- Define Message Content
- Define Message Recipients
- Define Message Properties
- Define a Message Reminder for a Task
- Add Attachments to a Message
- Define a Rollback Message
- Define the Recipients Picker Lists
- Create a Dynamic Link in a Message Body
- Retain Line Breaks in Multi-Line Text Returned From an Expression
- Configure Turnaround Time for Task
-
- Database Listener Activity Overview
- Email Listener Activity
- Create an Email Template
- External Service Consumer Activity overview
- HTTP Consumer Activity Overview
- In-Process Consumer Activity Overview
- REST Consumer Activity Overview
- Email Activity Overview
- SharePoint Listener Activity Overview
- Built-in Command Listener Activity Overview
- WCF Consumer Activity Overview
- Web Service Consumer Activity Overview
- Web Service Fault Activity Overview
- Web Service Input Activity Overview
- Web Service Listener Activity Overview
- Web Service Output Activity Overview
- Use WCF Consumer and REST Consumer with Kerberos
- Use a WCF Consumer to Communicate with Oracle EBS
- Service Bus Listener activity
- Service Bus Consumer activity
- Azure Service Bus Connections
- Configuring Kafka Producers and Subscribers
- Kafka Cluster Minimum Requirements
- Setting Up the HTTP Service
- Configuring HTTP Service Activities
- HTTP Service Example
- REST API XSRF Authentication
- Reusing Cookies in HTTP Consumers
- Configure Integrating Messaging Mechanism
- Represent Nested Data in JSON Format Sample
-
- SharePoint Activities Overview
- Define a SharePoint Connection
- SharePoint Check In Document Activity Overview
- SharePoint Check Out Document Activity Overview
- SharePoint Create List Item Activity Overview
- SharePoint Delete List Item Activity Overview
- SharePoint Update List Item Activity Overview
- SharePoint Execute Request Activity Overview
- SharePoint Upload Document Activity Overview
-
-
-
- Cora SeQuence V9.x modular architecture
- Important Terminology
- Pre-Deployment Requirements and Account Setup
- Cora SeQuence V9.x Required Roles and Features
- Database Upgrade Paths
- Deploying Cora SeQuence Database
- Installing Cora SeQuence V9.x Pre-Built Applications
- Building Cora SeQuence V9.x Applications
- Deploying Cora SeQuence V9.x Applications
- Cora SeQuence Custom Applications Upgrade
- Deploy the SAP activity
- Post-Deployment Procedures
- Archive Database Structure
-
- Map PowerShell Modules Versions to Product Versions
-
- PowerShell Module: CoraSeQuence
- PowerShell Module: CoraSeQuence.Database
- PowerShell Module: CoraSeQuence.Services
- PowerShell Module: CoraSeQuence.Sites
-
- PowerShell Function: Add-CoraSeQuenceFilesStorageConfiguration
- PowerShell Function: ConvertTo-CoraSeQuenceEncryptedString
- PowerShell Function: Disable-CoraSeQuenceJobsLogs
- PowerShell Function: Disable-CoraSeQuenceRuntimeLogs
- PowerShell Function: Disable-CoraSeQuenceWebApiCORS
- PowerShell Function: Enable-CoraSeQuenceJobsLogs
- PowerShell Function: Enable-CoraSeQuenceRuntimeLogs
- PowerShell Function: Enable-CoraSeQuenceWebApiCORS
- PowerShell Function: Get-CoraSeQuenceApplicationsConfigurationFiles
- PowerShell Function: Get-CoraSeQuenceConnectionString
- PowerShell Function: Get-CoraSeQuenceQuickSearchConfiguration
- PowerShell Function: Get-CoraSeQuenceService
- PowerShell Function: Get-CoraSeQuenceServiceGUID
- PowerShell Function: Get-CoraSeQuenceSite
- PowerShell Function: Install-CoraSeQuenceApplication
- PowerShell Function: Install-CoraSeQuenceArchiveDatabase
- PowerShell Function: Install-CoraSeQuenceDatabase
- PowerShell Function: Install-CoraSeQuencePrerequisites
- PowerShell Function: Install-CoraSeQuenceService
- PowerShell Function: Install-CoraSeQuenceSite
- PowerShell Function: New-CoraSeQuenceDeploymentPackage
- PowerShell Function: Register-CoraSeQuenceEventLog
- PowerShell Function: Register-CoraSeQuenceJES
- PowerShell Function: Register-CoraSeQuencePerformanceCounters
- PowerShell Function: Set-CoraSeQuenceApplicationConfiguration
- PowerShell Function: Set-CoraSeQuenceBRSThreadConfiguration
- PowerShell Function: Set-CoraSeQuenceConnectionString
- PowerShell Function: Set-CoraSeQuenceDefaultFilesStorageConfiguration
- PowerShell Function: Set-CoraSeQuenceExternalResourcesLocation
- PowerShell Function: Set-CoraSeQuenceQuickSearchConfiguration
- PowerShell Function: Set-CoraSeQuenceServiceGUID
- PowerShell Function: Set-CoraSeQuenceSharedConfigurationLocation
- PowerShell Function: Set CoraSeQuenceSiteAuthentication
- PowerShell Function: Set-CoraSeQuenceSiteSecurityConfiguration
- PowerShell Function: Set-CoraSeQuenceSiteWCFConfiguration
- PowerShell Function: Test-CoraSeQuenceCompatibility
- PowerShell Function: Uninstall-CoraSeQuenceService
- PowerShell Function: Uninstall-CoraSeQuenceSite
-
- Configure the Flowtime Website
- Cora SeQuence 8.4 Installation Guide
- Cora SeQuence 8.0-8.3 Installation Guide
- Cora SeQuence 7.x Installation Guide
- Upgrade Guide: Cora SeQuence 6 to Cora SeQuence 7
- Cora SeQuence 6.0 Installation Guide
- Install the Cora SeQuence Database Using Scripts
- SharePoint App Installation & Configuration Guide
- Configure SharePoint 2013 with Remote Web Parts and ADFS
- Install and Configure the Remote Web Parts Feature
- Cora SeQuence CRM Edition (SCE) User Guide
- ProcessTOGO Windows Authentication
- BRS Closed Instances Separator Thread
- Configure Background Runtime Service (BRS)
- Best Practices for Monitoring Cora SeQuence Environment
- Database Structure
- Multilingual Configuration
- Topology Best Practices
- OData Protocol Guide
- Cora SeQuence Maintenance Guide
- Configure Database Connection Redirection to Enable Read-Only Queries
- Job Execution Service (JES) Overview
- Configure Microsoft Distributed Transaction Coordinator (MSDTC)
-
-
-
- Browser is Not Supported Error Message in IE 11
- Cora SeQuence Generated Emails Contain Untitled Attachments
- HTTP Error 503: Service Unavailable
- HTTP Status 401 When Trying to View a Dashboard in Flowtime
- HTTP Status 401 When Trying to Publish a Dashboard
- TCP Error Code 10061 When Trying to Open Job Management
- Cannot Start Job Execution Service
- Receive Error Message: System.ArgumentNullException exception was thrown. Description: SEQUENCE Background Runtime Service
- Int to Long Issues
- Cannot Insert Duplicate Key Row in Object 'dbo.tblEmployees'
- Cannot Insert Duplicate Key Row in Object 'dbo.tblOrganization'
- Analytics Designer Load is Empty
- Duplicate Form Records in UACT Table
- Receive Error when Using Cora SeQuence 7.x Forms in Cora SeQuence 8.2
- Error Handler Activity Fails
- Settings Menu Malfunctions in Flowtime When Upgrading from Cora SeQuence v8.3 to v8.4 or v8.5
- Error 1327: Invalid Drive During Cora SeQuence Installation
- Error Message: Root Element is Missing
- Attach a Large File to a Form
- HTTP Error 403 When Viewing a Flowtime Site or Page
- Start New Instance Button is Disabled
- Charts Display Incorrectly in Flowtime and Administration
- Database Broker is Disabled
- License Validation Error
- Error When Logging Out of Flowtime (SharePoint 2013)
- Exception 'ExEntityDataModelCannotBeAccessed' when calling OData Service
- Exception 'Bad Request - Error in query syntax' when calling OData Service
- Exception 'Resource not found for the segment 'XXX'' when calling OData Service
- Stored Procedure 'spADSS_MergeEmployees' Not Found
- Cora SeQuence 6 Activity Icons are Missing in Workflow Designer
- Fetch/Return is Not Visible in ProcessTOGO
- SQL 2012 Management Objects Installation Failed During Cora SeQuence Installation
- Cora SeQuence HotOperations Settings Missing from Flowtime Site Settings
- Server Error in Application
- Server Error in ProcessTOGO Application
- HTTP Error 500 After Installing SharePoint Updates
- Cora SeQuence 8 Has Cora SeQuence 7 DLL Files
- Invalid Object Name Error
- Cannot Connect in Email Listener Setup
- Processes Do Not Display in Flowtime After Upgrade to Cora SeQuence 8.3
- Error Message When You Create or Edit a Schema in a REST Consumer
- Wizards Display Incorrectly
- Flowtime Does Not Display Properly on Mobile Devices
- Error When Accessing Flowtime from a Message Sent by Cora SeQuence (after upgrading to v8.2.x)
- ADSS Does Not Sync OUs from AD
- Get a SharePoint Error Using the Correlation ID
- Dynamic Task or Case in HotOperations Displays at the Bottom of the Bucket When using Chrome Browser
- After Upgrading to Cora SeQuence 8.3 Organization-Based Permissions Screen is Missing
- Starting a Job Manually from the Administration Site Fails with ExAuthenticated User Expected Error
- Flowtime Service Does Not Work and No Data Displays
- Installer SSL security error
- Cryptographic exception error when accessing Cora SeQuence sites
- Analytics Designer Loads Empty After Upgrade of Cora SeQuence Sites Configured with HTTPS
- Latency issues
- Email delivery issues
- Jobs Stay Queued
-
- Use the SQL NOLOCK Hint
- Enable WCF Tracing
- Use the URL to Start or Open a Workflow
- How to Add Script or CSS to Apply Them in Flowtime and Debugger
- Code Editor Shortcuts
- Get Cora SeQuence Credentials from the Credential Store Using the API
- Get the Connection String Using the API
- Configure BRS to Send Mail Using Office 365
- Create a Custom BRS Thread
- Send an Attachment to a Web Service Consumer
- Apply Sort to Combos
- Find IDs of All Users That Submitted a Specific Task
- View a Process Tree
- Apply Different XSLT Styles for Each Workflow Template
- Conditional Formatting for Server-Side Objects
- Display Closed Instances on a Custom Portal Page
- Create a 'System Down for Maintenance' Page
- Add a Custom Column on a Webpart
- Isolate First Load from Post Backs
- Catch a Grid Insert Event to Update a Combo Box
- Cora SeQuence Maintenance and Troubleshooting
- Performance Counters
-
-
-
-
- Authentication
- Headers
-
- POST /AggregatedHotCasesService.svc/ChangeAllCasesProperties
- POST /AggregatedHotCasesService.svc/ChangeProperties
- POST /AggregatedHotCasesService.svc/GetData
- POST /AggregatedHotCasesService.svc/MarkAllCasesAsImportant
- POST /AggregatedHotCasesService.svc/MarkCasesAsImportant
- POST /AggregatedHotCasesService.svc/ReallocateAllCases
- POST /AggregatedHotCasesService.svc/ReallocateCases
- POST /AggregatedHotCasesService.svc/UnMarkAllCasesAsImportant
- POST /AggregatedHotCasesService.svc/UnMarkCasesAsImportant
-
- POST /TeamMemberTasksService.svc/FetchActivities
- POST /TeamMemberTasksService.svc/FetchActivity
- POST /TeamMemberTasksService.svc/FetchAllActivities
- POST /TeamMemberTasksService.svc/GetData
- POST /TeamMemberTasksService.svc/ReturnAllActivities
- POST /TeamMemberTasksService.svc/ReturnActivities
- POST /TeamMemberTasksService.svc/ReturnActivity
-
- GET /MessagesService.svc/GetAggregatedData
- GET /MessagesService.svc/GetOpenMessagesID
- POST /MessagesService.svc/AddRecipient
- POST /MessagesService.svc/AddRecipients
- POST /MessagesService.svc/FetchMessage
- POST /MessagesService.svc/GetData
- POST /MessagesService.svc/ReassignRecipient
- POST /MessagesService.svc/ReassignRecipients
- POST /MessagesService.svc/RemoveRecipient
- POST /MessagesService.svc/RemoveRecipients
- POST /MessagesService.svc/ReturnMessage
-
- GET /userInstancesService.svc/GetAggregatedData
- GET /userInstancesService.svc/GetAggregatedDataByOwner
- POST /ProcessInstancesService.svc/GetData
- POST /ProcessesService.svc/GetData
- POST /ProcessesService.svc/StartWorkflow
- POST /SharedInstancesService.svc/ShareInstanceByUser
- POST /SharedInstancesService.svc/SharedInstanceByGroup
- POST /UserInstancesService.svc/GetData
-
-
- Cora OpsManager Overview
- Roles in Cora Case Manager
-
-
- Cora OpsManager 3.5 Release Notes
- Cora OpsManager 3.4.1 Release Notes
- Cora OpsManager 3.4 Release Notes
- Cora OpsManager 3.3.2 Release Notes
- Cora OpsManager 3.3.1 Release Notes
- Cora OpsManager 3.3 Release Notes
- Cora OpsManager 3.2.2 Release Notes
- Cora OpsManager 3.2 Release Notes
- Cora OpsManager 3.1.2 Release Notes
- Cora OpsManager 3.1.1 Release Notes
- Cora OpsManager 3.1 Release Notes
- Cora OpsManager 3.0 Release Notes
-
- Cora OpsManager 2.1.4 Release Notes
- Cora OpsManager 2.1.3 Release Notes
- Cora OpsManager 2.1.2 Release Notes
- Cora OpsManager 2.1.1 Release Notes
- Cora OpsManager 2.1 Release Notes
- Cora OpsManager 2.0.3.1 Release Notes
- Cora OpsManager 2.0.3 Release Notes
- Cora OpsManager 2.0.2 Release Notes
- Cora OpsManager 2.0.1 Release Notes
- Cora OpsManager 2.0 Release Notes
-
-
-
- Modify General Settings
- Modify Case Action and Status Labels in Cora OpsManager
- Target Date Calculation Parameters
- Configure Respond By for Cases
- Add New Case Category
- Add New Case Type
- Add New Case Sub Type
- Associate Roles to Categories
- Create Configuration Sets
- Add Configuration Set Properties
- Create New Email Template
- Add Users to Groups in Cora OpsManager
- Conditional Formatting on Cases
- Modify Report Permissions
- Create Automatic Alerts
- Create Automatic Email Reminders
- Configure Similar Case Identification
-
- Create Allocation Plan in Cora OpsManager
- Add Groups to Cora OpsManager
- Modify PlatformConfig Lookup
- Add Countries to Cora OpsManager
- Add or Modify Priorities
- Add Status Bar and Status Label
- Send a case for Indexing based on Input Channel
- Add Mailboxes to Cora OpsManager
- Target Date Calculation
- Define Keywords to Set Case Priority based on Subject Line
- Define Multi-language Auto Notification Template
- Define QC Stage Settings
- Add New Process to Cora OpsManager Home Page
- Create Custom Report in Cora OpsManager
- Customize Main Dashboard in Cora OpsManager
- Create Organization Address Book
- Create Bulk Upload Workflow
- Create Pre Case Execution workflow
- Create Pre Ready For Processing Workflow
- Create Pre Case Pending Closure Workflow
- Add Custom Action
- Modify Grid Columns in Cora OpsManager
- Customize Portal Menu
- Remove the New Request button from Case
- Change Priority Calculation Logic based on the Incoming Emails
- Hide Case Conversations
- Create Client Properties View
- SQL Tables in Cora OpsManager
- Enable Lite Portal
- Load JavaScript code to edit meta data form
- Update Case based on Text Classification
- Display Custom Client Properties in Portal Grids
-
-
- Manage User Profile
- Create a Case Manually
- Manage Cases as Team Member
- Manage Cases as Team Leader
- Manage Cases as Operations Manager
- System Actions for a Case
- Case Closure
- Merge Cases in Cora OpsManager
- View My Tasks List
- View Notifications
- Lite Case Search
- View Cases I Started
- OOTB Push Next in Cora OpsManager
- OOTB Reports in Cora OpsManager
- Dashboards in Cora OpsManager
- OOTB Dashboards for Operations Manager
- OOTB Dashboards for Team Leader
- View Measurements Dashboards for Operations Manager
- View Trends Dashboards for Operations Manager
- View Measurements Dashboards for Team Leader
- View Trends Dashboards for Team Leader
- Add Personal Reminder for Cases
- Split Case in Cora OpsManager
