Ops Manager allows you to create new actions as per need. These actions are referred to as custom actions. You can create custom actions only if you are from product team.
To add custom actions:
- Create your new action workflow.
We recommend to do it by duplicating one of the existing actions found on Admin console, Workflows > OpsCenter > Actions.
- If you want to create dialog box for this action, go to ICM Forms > ICM Case Dialog, and duplicate one of the views.
- Go to Administration > Lookup Tables > ICM Data Model > Actions.
- Add your new action and specify the workspace ID for that action. Select the check box if you want this action to be visible in config set actions tab.
Disclaimer: Consult the product team before implementing new action in your project.