With a solution, you can group together all workflows and artifacts related to a case.
A solution can include the following components.
- Master workflow (all solutions have one)
- Shared data model
- Shared variables
With shared artifacts, you can create a powerful case management solution with a master workflow and a set of tools for case workers to use to effectively resolve a case (i.e., sub-workflows, case data, analytics, and so on).
There are several types of solutions:
|Generic Solution||Basic solution with a master workflow that you can package with additional elements.|
|HotOperations Solution||A solution that includes HotOperations and advanced resource management.|
Tip: Generic solutions can satisfy basic case management scenarios. For high-volume work optimization and enterprise-level case management, use a HotOperations solution.