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Troubleshooting

Find answers and workarounds for common issues.

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Browser is Not Supported Error Message in IE 11
When you open App Studio in an Internet Explorer 11 browser, you receive an error message that the browser is not supported.
Cora SeQuence Generated Emails Contain Untitled Attachments
When you receive emails generated from Cora SeQuence, there are two, untitled DLL file attachments.
HTTP Error 503: Service Unavailable
Description When receive an HTTP Error 503 when you try to access the Administration site or Flowtime site. Cause In most cases, the application pool is down. Affected Versions All versions. Solution Start the application pool and try to acce...
HTTP Status 401 When Trying to View a Dashboard in Flowtime
After you successfully publish a dashboard, you receive an HTTP status 404 when you try to view the dashboard in Flowtime.
HTTP Status 401 When Trying to Publish a Dashboard
When you try to publish a dashboard, you receive an HTTP status 401.
TCP Error Code 10061 When Trying to Open Job Management
When you try to access the Job Management console on the Cora SeQuence Administration site, you receive a TCP error code 10061.
Cannot Start Job Execution Service
When you start the Job Execution Service (JES) it immediately stops and the following error message appears.
Receive Error Message: System.ArgumentNullException exception was thrown. Description: SEQUENCE Background Runtime Service
You receive the error message: System.ArgumentNullException exception was thrown. Description: SEQUENCE Background Runtime Service.
Int to Long Issues
In v8.3, we upgraded our int to big int, which allows for higher instance volume. There are certain known issues and limitations.
Cannot Insert Duplicate Key Row in Object 'dbo.tblEmployees'
You cannot insert duplicate key row in object dbo.tblEmployees with the unique index IX_tblEmployees_fldEmpUserName_fldGroup.
Cannot Insert Duplicate Key Row in Object 'dbo.tblOrganization'
You cannot insert duplicate key row in object dbo.tblOrganization with the unique index IX_tblOrganization_fldParent_fldName.
Analytics Designer Load is Empty
The Analytics designer does not contain any content.
Duplicate Form Records in UACT Table
When a user clicks a form's Submit button more than once, multiple records are created in the UACT table.
Receive Error when Using Cora SeQuence 7.x Forms in Cora SeQuence 8.2
When you use Cora SeQuence 7.x forms on an upgraded Cora SeQuence 8.2, you receive an error in the Application Logs. This error does not affect functionality or product behavior, and
Settings Menu Malfunctions in Flowtime When Upgrading from Cora SeQuence v8.3 to v8.4 or v8.5
Description When you upgrade from Cora SeQuence v8.3 to v8.4 or v8.5 with the old Flowtime portal that contains custom CSS, the Settings menu options display outside of the drop-down menu. Custom CSS refers to a case that you copied the original Se...
Error 1327: Invalid Drive During Cora SeQuence Installation
You receive an Error 1327 message when using the Cora SeQuence installer to install Cora SeQuence.
Error Message: Root Element is Missing
When you try to import a workflow ZIP package that contains forms created in Cora SeQuence v6, you receive an error message.
Attach a Large File to a Form
Learn how to attach a large file to a form.
HTTP Error 403 When Viewing a Flowtime Site or Page
When viewing a Flowtime site or page, you intermittently receive an HTTP error 403: Forbidden.
Start New Instance Button is Disabled
A workflow name displays in the workflow list, but the Start New Instance button is disabled.
Charts Display Incorrectly in Flowtime and Administration
The charts (graphs) do not display correctly in the Flowtime site or the Administration site.
Database Broker is Disabled
After you manually restore the Cora SeQuence database, you receive an error message in runtime (and in the event log).
License Validation Error
When you access the Cora SeQuence Administration site, you receive a license validation error.
Error When Logging Out of Flowtime (SharePoint 2013)
When you log out of Flowtime, you receive an error message. This information is relevant for environments with Windows-based authentication Flowtime on SharePoint 2013.
Exception 'ExEntityDataModelCannotBeAccessed' when calling OData Service
When you call a Cora SeQuence OData Service, the exception 'ExEntityDataModelCannotBeAccessed' displays in Event Viewer and Fiddler.
Exception 'Bad Request - Error in query syntax' when calling OData Service
When you call a Cora SeQuence OData Service, it does not respond, and the exception 'Bad Request - Error in query syntax' displays in Event Viewer and Fiddler.
Exception 'Resource not found for the segment 'XXX'' when calling OData Service
When you call a Cora SeQuence OData service, the exception Resource not found for the segment 'XYZ' displays in the Event Viewer and Fiddler.
Stored Procedure 'spADSS_MergeEmployees' Not Found
ADSS is not synchronizing users, and an error message displays in the PANAM event log.
Cora SeQuence 6 Activity Icons are Missing in Workflow Designer
When you try to edit a workflow in Cora SeQuence 6.0 or later, the activity icons do not display.
Fetch/Return is Not Visible in ProcessTOGO
You do not have the option to fetch or return queued tasks in ProcessTOGO.
SQL 2012 Management Objects Installation Failed During Cora SeQuence Installation
You receive a SQL Server 2012 error message when you install Cora SeQuence.
Cora SeQuence HotOperations Settings Missing from Flowtime Site Settings
After you install HotOperations, the Cora SeQuence heading and Configure HotOperations Settings heading under the Flowtime site settings do not display.
Server Error in Application
When you access one of the Cora SeQuence sites, you receive a 'Server Error in '/' Application' error message.
Server Error in ProcessTOGO Application
When you open a form or a task in ProcessTOGO in Cora SeQuence 8 or later, you receive a server error message.
HTTP Error 500 After Installing SharePoint Updates
Flowtime is inaccessible after installing SharePoint updates, and you receive an HTTP Error code 500.
Cora SeQuence 8 Has Cora SeQuence 7 DLL Files
You have Cora SeQuence 8, but some DLL files are from Cora SeQuence 7.
Invalid Object Name Error
When you add a stored procedure to a data model, you receive an invalid object name error message.
Cannot Connect in Email Listener Setup
When you click on Test Command Settings during Email Listener Activity configuration, you receive an error message.
Processes Do Not Display in Flowtime After Upgrade to Cora SeQuence 8.3
After you upgrade to Cora SeQuence 8.3, your processes display in the Administration site, but not the Flowtime site.
Error Message When You Create or Edit a Schema in a REST Consumer
When you create or edit a schema in a REST consumer activity, you receive an error message.
Cannot Access 'My Support Tickets" from the Members Site
You cannot access "My Support Tickets" from the Members Site.
Wizards Display Incorrectly
When you open a Cora SeQuence wizard, the layout is corrupt, for example, labels overlap the configuration tab, or text areas are not usable
Flowtime Does Not Display Properly on Mobile Devices
Flowtime site and forms load properly on desktop browsers, but do not load properly on mobile devices.
Error When Accessing Flowtime from a Message Sent by Cora SeQuence (after upgrading to v8.2.x)
When you click a link from a message sent by Cora SeQuence, you receive an error message that the item does not exist, or access is denied.
ADSS Does Not Sync OUs from AD
Active Directory Synchronization Service (ADSS) does not sync organizational units (OUs) from Active Directory (AD), when Cora SeQuence and AD are located in different domains.
Get a SharePoint Error Using the Correlation ID
You can get a SharePoint error using the correlation ID (GUID) by running this command in the SharePoint PowerShell.
Dynamic Task or Case in HotOperations Displays at the Bottom of the Bucket When using Chrome Browser
When you access Flowtime using a Google Chrome browser, the dynamic task or case items display at the bottom of the bucket.
After Upgrading to Cora SeQuence 8.3 Organization-Based Permissions Screen is Missing
Description When you open a workflow that was created in a version earlier than 8.3, the organization-based permissions screen does not exist, and you cannot edit workflow and activity permissions. Affected Versions 8.3 Solution Add the followi...
Starting a Job Manually from the Administration Site Fails with ExAuthenticated User Expected Error
When you manually start a job from the Job Management page on the Administration site, the Job last run result returns as faulted. The Job History page shows an error message.
Flowtime Service Does Not Work and No Data Displays
When you access the Flowtime site no data displays.
Installer SSL security error
Fix for installing or upgrading Cora SeQuence on SQL servers that allow only TLS 1.2 connection.
Cryptographic exception error when accessing Cora SeQuence sites
How to fix cryptographic exception error when accessing Cora SeQuence sites.
Analytics Designer Loads Empty After Upgrade of Cora SeQuence Sites Configured with HTTPS
Description The Analytics designer does not display any content after upgrading to V8.3, V8.4, V8.5, or V8.6. The issue only happens in Cora SeQuence sites that are configured with HTTPS. Affected versions 8.3 8.4 8.5 8.6 Solution Open th...