Use HotOperations allocate work in real-time, and view the impact of each allocation in real-time. HotOperations requires a separate license.
HotOperations Portal - Operations Manager
The Operations Manager uses the HotOperations portal to allocate work between teams.
HotOperations Portal - Team Leader
The Team Leader uses the HotOperations portal to allocate tasks for their team. For the Team Leader, the HotOperations portal includes several sub-pages.
Customize HotOperations Board Displays
There are several HotOperations board properties that you can hide from runtime display: Workload and Cost Per Person.
You can customize HotOperations tiles and default page.
Configuring Elasticsearch Service
Configure the Case Search and Change Tracking in the database.
Setting Up Search for a Hot Operations Solution
Set up Case Search for a Hot Operations solution.