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Create Bulk Upload Workflow

Cora OpsManager supports bulk upload, and has an example workflow that shows how it works.

You need to create your own upload workflow, and add error handling to it before using in production. The file must be of .csv format.

The example workflow opens a form where you select category, type, sub type, and file, and click Submit to generate a case out of each row of the CSV file.

Following is the example Excel template:

Country 

Language

Requester name

Requester email address

Subject

Details 

Target date (must be in dd/mm/yyy format)

United Kingdom

English

Person One

test@test.com

bulk 1

details of bulk 1

10/27/2018 12:30

France

French

Hector Boissieu

test@test.com

bulk 2

details of bulk 2

10/27/2018 13:00

France

French

Person Two

test@test.com

bulk 3

details of bulk 2

10/28/2018 13:00

To create your own excel bulk upload, follow the steps below:

  1. Create a folder for the excel upload workflow on your local drive (say, C:\).
  2. Give read and write permissions to the specific user. You must give these permissions to the system user. 
  3. Duplicate the “ICM Bulk Upload Example” workflow, and give it a suitable name.
  4. Edit the Save File To Server activity for the following parameters to connect the workflow to excel upload folder:
    • Name: folder name.
    • Host: the server name.
    • Base path: location of the folder.
    • Credential type: choose store.
    • Credentials: select from the existing or create new name of the user that has access to the folder and its password.