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Add New Case Type

In Cora OpsManager, a case category is further categorized into different Case Types. For example, for Insurance as a Category, Home Insurance and Health Insurance could be two Types.

To add a new Case Type:

  1. Go to Flowtime > Administration > Types
  2. Select the Case Category from the drop-down list.
  3. Click Add New Type and add the type name in the blank box that appears on the top of the list.
  4. Click insert
  5. The newly created type appears in the list.

Multi-language support

To add translation of a Type in Spanish or Portuguese, 

  1. On the Types window, choose a Category from the drop-down list.
  2. From the list, expand the Type for which you want to add translation. 
  3. Click Add New Translation Type.
  4. Add the translated type name, and select the language from drop-down list. 
  5. Click insert .


Note: Cora OpsManager currently supports only Spanish and Portuguese.