Cora Knowledge Center


Create Organization Address Book

Cora OpsManager supports an address book that holds email IDs that are suggested to the user at the time of sending a new email from a case. 

To create an address book in Cora OpsManager, enable the File Listener mechanism to update the address book table in database.

Before duplicating the ICM File Listener workflow, do the following.

Create a network share folder

  1. Create a new AddressBook folder in C drive.
  2. To share the AddressBook folder, right click and select Properties.
  3. On the Sharing tab, click Share.
  4. Select the people with whom you need to share the AddressBook folder.

    Make sure you give “read” permissions to the user to run the Job Execution Service.

  5. Click Share.
  6. On the properties window, click OK.

Modify the File Connection

  1. On Admin console, go to Administration > Global Settings > File Connections, and add new connection.
  2. Choose Network Storage connection and fill in the fields.
    • Connection Name: AddressBookConnection.
    • Host: the name of the server (go to, This PC > Properties > Computer name).
    • Base Path: fill value, only if the folder is not under \\C: drive.
    • Credential type: Application.
  3. Click Update.

Create CSV File

  1. Create a CSV file, and set comma (,) as the delimiter of the file.
  2. Add the Header row columns (in this specific order):
    • EmployeeId
    • EmployeeName
    • EmailAddress
    • Active (True/False)
  3. Save the file in the AddressBook folder that you have created previously.

Modify ICM File Listener

  1. On Admin console, go to Workflows > All Workflows.
  2. Create a copy of ICM File Listener workflow and give it a name.
  3. Edit the File Listener Activity in the newly created workflow.
  4. On the Job tab, add: 
    • Name: name of the job.
    • Job Host: if needed, select the job host from the combo box.
    • Select the job is enabled check box.
  5. Click Next.
  6. On the Command tab, add the following:
    • Connection to File Storage: connection path.
    • Source path: path where source file is located on system.
  7. Click Next.
  8. On Advance options tab, add the following details:
    • Repeats by: select custom.
    • Set the time (recommended time – 2 a.m.).
    • Set the frequency.
  9. Click Finish.

The File Listener process runs according to the previous setting, and updates the table according to the selected file.