Any new request raised in Cora OpsManager is referred to as a case. Though a case is generally created manually by an operator, a user with Associate role, on Cora OpsManager Flowtime, a user with Operations Manager or Team Leader role can also create a case manually.
To create a case manually:
- Go to Flowtime > Ops Manager.
- Click Start on Create Case tile under New Processes section.
- Add values to mandatory fields on Case Creation page.
Based on your roles' association to Case categories, the values in the Category field will appear for selection. For details, see Associate Roles to Categories article.
- Click Submit. A confirmation message is displayed with case ID.