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Create a Case Manually

Any new request raised in Cora OpsManager is referred to as a case. Though a case is generally created manually by an operator, a user with Associate role, on Cora OpsManager Flowtime, a user with Operations Manager or Team Leader role can also create a case manually.

To create a case manually:

  1. Go to Flowtime > Ops Manager.
  2. Click Start on Create Case tile under New Processes section.
  3. Add values to mandatory fields on Case Creation page.

    NOTE:
    Based on your roles' association to Case categories, the values in the Category field will appear for selection. For details, see Associate Roles to Categories article.

  4. Click Submit. A confirmation message is displayed with case ID.