Any new request raised in Cora OpsManager is referred to as a case. Though a case is generally created manually by an operator, a user with Associate role, on Cora OpsManager Flowtime, a user with Operations Manager or Team Leader role can also create a case manually.
To create a case manually:
- Go to Flowtime > Ops Manager.
- Click Start on Create Case tile under New Processes section.
- Add values to mandatory fields on Case Creation page.
- Click Submit. A confirmation message is displayed with case ID.