Cannot Connect in Email Listener Setup

Description

When you click on Test Command Settings during Email Listener Activity configuration, you receive the error message: Cannot connect to the specified mail account using the specified connection information. The error displays in the PANAM event log.

Rebex.Net.ImapException exception was thrown.
Description: AUTHENTICATE failed (NO).
Source: Rebex.Imap
StackTrace:    at Rebex.Net.Imap.AU(String A, ImapResponse B, Boolean C)
   at Rebex.Net.Imap.XU(String A, String B)
   at Rebex.Net.Imap.TU(String A, String B, ImapAuthentication C, GssApiProvider D)
   at Rebex.Net.Imap.AP(String A, String B, ImapAuthentication C)
   at PNMsoft.Sequence.Jobs.Listeners.Email.Design.Services.EmailAccountManagementService.Validate(EmailProtocol protocol, String emailServer, Int32 port, String credentialName, SslMode sslMode)

Cause

There are two possible causes.

  • The email account is incorrect.
  • The password is longer than 15 characters.

Affected Versions

7.9 and later.

Solution

Verify the following information.

  • The email account follows the convention: john@domain.com, not domain\john.
  • The password for the email account is 15 characters or less.
  • The email service is configured to connect to third-party applications. For example, in Gmail, make sure you enable Gmail to connect to less secure apps.
About this Article
  • Created: 06/18/2017 5:58 am EDT
  • Last updated: 06/26/2017 8:27 am EDT
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