For any case in Cora OpsManager, some pre-defined system actions exist for cases.
Explained below are the system actions available for a case.
Click “New Request” on case to open a pop up window, and enter the following:
Team to whom the request is sent.
Subject of the request.
Reasons defined for the specific status, and the action request.
Attachments to the request, if any.
Details of the request.
After clicking on “Send Request” the system will generate a request task to the selected team, and the status of the case will change to “Internal Request”. This task is displayed under the My Tasks on Flowtime.
New request button may be hidden in your Operation.
Click “New Comment” on case to open a window with rich text editor to add comments. These comments appear in the Conversations tab.
Click “New Email” on a case to open a window, and enter the following:
Mail ID of the recipient of the mail.
Reason for which the mail is being sent.
Subject of the mail.
Attachments to the mail, if any.
Mail body, the content of the mail.
Here you can select a template, which will populate in the body section. Use template when you want to ease your work.
After the mail is sent, the case status changes to Awaiting Response.