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System Actions for a Case

For any case in Cora OpsManager, some pre-defined system actions exist for cases.

Explained below are the system actions available for a case.

New Request

Click “New Request” on case to open a pop up window, and enter the following:

Field

Description

To

Team to whom the request is sent.

Subject

Subject of the request.

Reason

Reasons defined for the specific status, and the action request.

Attachments

Attachments to the request, if any.

Body

Details of the request.

After clicking on “Send Request” the system will generate a request task to the selected team, and the status of the case will change to “Internal Request”. This task is displayed under the My Tasks on Flowtime.

NOTE: 
New request button may be hidden in your Operation.

New comment

Click “New Comment” on case to open a window with rich text editor to add comments. These comments appear in the Conversations tab.

New email

Click “New Email” on a case to open a window, and enter the following:

Field

Description

To

Mail ID of the recipient of the mail.

Reason

Reason for which the mail is being sent.

Subject

Subject of the mail.

Attachment

Attachments to the mail, if any.

Body

Mail body, the content of the mail.

Choose template

Here you can select a template, which will populate in the body section. Use template when you want to ease your work.

After the mail is sent, the case status changes to Awaiting Response.